Last Updated: August 19th, 2025
We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data.
Categories of Non-Public Personal Information Collected
Crucial Markets collects the following categories of non-public personal information from customers:
Account Information: Information provided when opening an account or processing a transaction, such as name, address, assets, bank details, and prior trading experience.
Identity Verification: Copies of government-issued identification such as passports, driver’s licenses, and credit reports.
Transaction Records: Information resulting from transactions between the Customer and Crucial Markets or its affiliates (e.g., deposits and withdrawals).
Online Activity: Information derived from customer navigation and usage of Crucial Markets websites and trading platforms, including account and trading statements.
Disclosure Records: Information about when and to whom Crucial Markets discloses customer information.
Information Sharing
Except as permitted by law, Crucial Markets does not share non-public personal information about current or former customers with non-affiliated third parties.
Examples of permitted disclosures include:
To consumer reporting agencies preparing credit reports.
To government or regulatory bodies when required by law, subpoena, legal summons, or investigation.
To third-party service providers necessary for delivering financial services.
With customer authorization.
Confidentiality & Security Procedures
Use of Personal Information
Identity verification, application review, and risk assessments.
Performing obligations under agreements.
Managing customer relationships, including resolving queries.
Establishing, reviewing, and maintaining accounts.
Investigating complaints or disputes.
Enhancing customer service, product development, and fraud detection.
Marketing & Updates
With customer consent, Crucial Markets may send updates via post, email, phone, SMS, or other electronic channels.
Access Control
Only authorized personnel may access customer information when necessary to complete transactions.
Strict internal security practices and compliance safeguards protect confidentiality.
Former Customers
Former customer data is protected with the same level of security, although annual privacy notices are not provided.
Annual Notice
Active customers will receive an annual privacy policy notice.
The most up-to-date policy is always available on https://crucialmarkets.com/
Consents & Further Agreements
Electronic Transmission: Customers consent to receive account confirmations and statements electronically via the Crucial Markets portal.
Authorization to Transfer Funds: Crucial Markets may transfer funds, securities, or property between customer accounts where necessary.
Collateral Use Agreement: Customers authorize Crucial Markets to pledge, invest, commingle, or otherwise use collateral as provided in the Customer Agreement.
Tax Certification: Customers certify the accuracy of their Social Security/Tax ID and confirm they are not subject to backup withholding.
Arbitration Agreement
Any dispute between the Customer and Crucial Markets (including officers, directors, employees, and agents) shall be resolved by binding arbitration through the American Arbitration Association (AAA) in the USA or, where applicable, the International Centre for Dispute Resolution (ICDR).
Arbitration awards are final and enforceable in court.
Class-action participation is prohibited.
Confidentiality of proceedings is mandatory, unless disclosure is required by law.
Trading Rules & Procedures
Trading Hours:
Sunday 7:00 PM EST – Friday 4:00 PM EST. Crucial Markets may announce holiday closures or technical maintenance periods on its website.
Liquidation Policy:
Crucial Markets may liquidate positions at its sole discretion if margin requirements are not met. Customers are responsible for any resulting losses.Pricing & Rollover:
Prices quoted by Crucial Markets may differ from interbank or third-party sources. Rollover rates are determined internally.Technology Risk:
Online trading involves inherent risks. Crucial Markets does not guarantee uninterrupted access or error-free operation of its platforms.Telephone Orders:
Orders may be placed via telephone when the platform is unavailable. Identity verification will be required.
Anti-Money Laundering (AML) Policy
Crucial Markets complies with the UK Joint Money Laundering Steering Group (JMLSG) guidelines and FATF international standards. Key policies include:
Verification of client identity.
Screening against global terrorist watchlists.
Prohibition of third-party payments, money orders, and cash deposits.
Monitoring client transactions for suspicious activity.
Ensuring withdrawals return to the original source of deposit.
Cookie Policy
Crucial Markets uses cookies to improve user experience and personalize services.
Types of Cookies: Session, Persistent, First-party, Third-party.
Purpose: Authentication, performance tracking, user preferences, targeted advertising.
Third-Party Cookies: May include social media and advertising providers (e.g., Facebook, YouTube, NextRoll).
Customers can disable cookies via browser settings, though this may impact site functionality.
For more details, visit www.allaboutcookies.org.
Data Collection & Advertising
Crucial Markets works with third-party partners (e.g., NextRoll) to:
Measure and analyze site traffic.
Deliver relevant ads across devices and browsers.
Track ad performance.
Customers may opt-out via:
Contact Information
For any questions or concerns regarding this policy:
📧 service@crucialmarkets.com
🏢 Crucial Markets INC
